Frequently Asked Questions

HOW DO I CREATE AN ACCOUNT?
You can create an account by clicking here.

HOW DO I SIGN UP TO THE NEWSLETTER?
When you create an account, there is an option to select that says "Add me to the mailing list”.  Alternatively, you can enter your email on the newsletter sign up on the homepage. 

HOW DO I TRACK MY ORDER?
You can track it here.

WHEN WILL MY PACKAGE ARRIVE?
Delivery times vary for different suburbs and countries. This may also be affected at certain times of the year. Take a look at our Shipping Policy for parcel expectancy. Note that this is only estimation, as sometimes the shipping companies may experience delays, which are out of our control.  Please note, shipping times are estimated after your order has been dispatched.  

Hijab House is not liable for shipping delays or missing parcels once they have left our warehouse.  However, if you do encounter shipping problems, our friendly team can assist you.  Please contact them here

I HAVE SEEN A PRODUCT, BUT IT IS NO LONGER IN STOCK?
If you are after a certain size in a particular product that is not visible online, please email us here and a staff member will see if it is available at any of our stores.  If it is, they'll then assist in locating one for you. 

Unfortunately, once we sell out of an item completely, we tend to not restock it.  

HOW DO I RETURN AN ITEM/S?
Have an account? Log In to My Account and go to Returns/Exchanges. If you don't, then click here to go through the Returns process.

WHAT IS THE RETURNS POLICY?
You can find the Returns Policy here.

HAVE YOU RECEIVED MY RETURN?
Please keep a hold of your tracking number for your return, as proof and so you can track to ensure our online department has received it. If you have registered, you can then log into My Account and view the status of your return.

CAN I AMEND/CANCEL MY ORDER?
Once an order has been placed, we are unable to amend it. You will need to wait until you receive your parcel and then process a return for anything you wished to change. If there is an error with your address, please visit our Returns Centre to fix your order.

If you wish to cancel an order please contact us immediately as we may be able to assist depending whether or not the booking has been made/parcels picked up by our courier.

DO YOU HAVE ANY PROMOTIONAL CODES/OFFERS FOR BULK ORDERS?
No. At this point in time we do not offer any promotional codes for bulk orders.   However if you wish to be a HIJAB HOUSE wholesale customer, please email our sales team here.

CAN I USE MORE THAN ONE CREDIT NOTE OR GIFT VOUCHER ON MY ORDER?
Unfortunately not at this stage. 

CAN I USE MORE THAN ONE COUPON CODE ON MY ORDER?
No. A coupon has their own set terms and conditions of use which will be advertised accordingly. Please note they are not available for use in conjunction with any other offer.

I RECEIVED A FAULTY/INCORRECT ITEM, HOW DO I RETURN FOR A REPLACEMENT?
While we endeavour to never let any slip past us, during busy periods, sometimes faults are missed. In the case that this does happen, please visit our Returns Centre and we can assist you.

In the case of obtaining a refund, please visit the Returns Centre and request a Return for your order.  The item will always be assessed first once received and then a decision will be reached as to whether you will be entitled to a refund.  You will then receive a ticket number, which you can use to return your item using the Returns Slip in your shipping bag.  

HOW OFTEN DO YOU GET NEW STOCK?
New stock comes out every month. 

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Afterpay, VISA, MasterCard, AMEX and PayPal.

HOW DO I USE AFTERPAY?
We have teamed up with Afterpay to provide you with interest-free instalment payments on your purchases.  To sign up to Afterpay, select "Afterpay" as the payment method on checkout and follow the sign-up prompts.  You can also checkout the Afterpay website here.  

MY CARD DETAILS ARE NOT BEING ACCEPTED, WHY IS THIS?
If you are travelling in a different country and trying to use a card that is registered elsewhere, the payment will not be accepted. You can pay via PayPal, even as a guest, or have a family member/ friend process a payment from the country or origin.

WHAT SIZES ARE YOUR HIJABS?
Our hijabs come in two sizes:

Shawl:  60cm x 170cm 
Square:  120cm x 120cm 

DO YOU HAVE A STORE OR RETAIL OUTLET?
You can check out our store locations here.

DO YOU HAVE A LOYALTY PROGRAM?
Yes, we do!  Every purchase you make from Hijab House Online will earn you reward points in dollar value which you can use on your next order.  To find out more about our loyalty program, please check out our terms and conditions here.