Terms and Conditions

This website and all its contents is operated and owned by HIJAB HOUSE ONLINE Pty Ltd (ABN:  86151244129) located at 1 Little Street Smithfield NSW 2164 AUSTRALIA (HIJAB HOUSE).  

By ordering from the HIJAB HOUSE website, you are accepting the following terms and conditions
HIJAB HOUSE reserves the right to make changes to this website and these terms and conditions at any time.  Any changes to the terms and conditions will not affect any existing orders.  It is your responsibility to regularly check the HIJAB HOUSE website in case there are any changes made, including each time you purchase a HIJAB HOUSE product.  Continues use of this website, including management of your account, following a change to the terms and conditions will be deemed as acceptance of these changes.  

Personal information and privacy 
When ordering from HIJAB HOUSE, you must provide HIJAB HOUSE with your personal information, as outlined in our privacy policy.  You warrant that the information you provide HIJAB HOUSE is accurate, and will inform HIJAB HOUSE of any changes to that information. 

If you sign up to a HIJAB HOUSE account, it is your responsibility for maintaining the confidentiality and security of your account and you will not disclose these details to any person not duly authorised by you.  You are solely responsible for all activities that occur on your account and under your username/email, address and password.  

You must immediately notify HIJAB HOUSE of any unauthorised use of your account, username/email address or password. 

HIJAB HOUSE will handle your private personal information in accordance with our privacy policy which you can access here

Intellectual Property
Unless otherwise indicated, HIJAB HOUSE owns all copyright material on the website.  All images, logos, registered or unregistered trademarks and any other intellectual property rights, in or used on, the Website are the property of HIJAB HOUSE and must not be used without HIJAB HOUSE's consent.  Any evidence of incorrect use of materials will be dealt with by the requisite legal authorities. 

You may store, print and display the content supplied solely for your own personal use.  You are not permitted to publish, manipulate, duplicate, copy, sell, distribute or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to you which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.  

Terms of Use
You may only use the Website and the content on the Website for personal purposes.  

You must not use the website to:
a) commit or encourage a criminal offence;
b) transmit or distribute a virus, trojan, worm, logic bomb or post any material which is malicious, technologically harmful, in breach of confidence or in any way offensive, obscene or constitutes cyber-bullying 
c) corrupt data; cause annoyance to other users; infringe upon the rights of any other persons' proprietary rights;
d) send any unsolicited advertising or promotional material, commonly referred to as "spam"; or
e) attempt to affect the performance or functionality of any computer facilities of or accessed through the website 

You understand that the Website is provided "as-is" and "as-available".  We will not be liable if, for any reason, this Website is unavailable at any time or for any period.  From time to time, we may restrict access to some parts, or all, of this Website without prior notice. 

We will not be liable for any loss or damage caused by a distributed denial of service, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any Website linked to it. 

Where a mandatory term or consumer guarantee is implied by law, HIJAB HOUSE's liability for breach of such term or consumer guarantee is limited at our option, to: 
(a)     the replacement of the goods or the supply of equivalent goods;
(b)     the repair of the goods;
(c)     the payment of the cost of replacing the goods; or
(d)     the payment of the cost of having the goods repaired.

To the extent HIJAB HOUSE’s liability cannot be excluded, HIJAB HOUSE’s maximum liability to you will be limited to $250.

Placing an order on the website 
When you place an order for a HIJAB HOUSE product, HIJAB HOUSE will immediately process your payment.  If your payment is successful, HIJAB HOUSE will send you an acknowledgement email confirming payment.   We are not responsible for any technical issues during payment, including incorrect payment details or glitches.  It is your responsibility to check that the payment has gone through correctly. 

You will be charged in full at the time of ordering a HIJAB HOUSE product by supplying HIJAB HOUSE with a valid credit or debit card issued by a bank acceptable to us, or a valid PayPal account.  HIJAB HOUSE retains the right to refuse any order requested by you.

Whilst we try and ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors (including processing errors) may occur.  If we discover an error in the price or payment of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you we will treat the order as cancelled.  If the order is cancelled and you have already paid for the goods, you will receive a full refund.  See our Shipping + Returns Policy for more details.

All prices are in Australian Dollars (AUD) and are inclusive of GST, unless otherwise stated.  

The parties agree that all amounts payable under this Agreement are exclusive of GST.  If GST is payable in relation to a Taxable Supply, the amount payable for that Taxable Supply is the amount for that Taxable Supply specified in this Agreement plus GST. The parties must provide each other with all documentation required to claim any Input Tax Credit, set off, rebate or refund for or in relation to any GST included in any payment made under this Agreement. In this clause, the terms “GST”, “Taxable Supply” and “Input Tax Credit” have the meaning given in A New Tax System (Goods and Services Tax) Act 1999 and related tax imposition Acts of the Commonwealth of Australia

Delivery costs may be charged in addition to the cost of the product and these are clearly displayed and included in the ‘Total’ (where applicable).

Discounts are offered at HIJAB HOUSE’s discretion in line with our seasonal sales.  Any conditions applicable to the discounts will be specified at the time of issued.  You are not entitled to discounts coming into effect after you have placed your order. 

Pricing on the online store may not reflect pricing in our WAREHOUSE facility.  Any pricing differences cannot be applied to online orders, and all prices online are final. 

You acknowledge we will perform standard security checks on the payment details you provide and will process credit card payments by SecurePay. In the event of unusual activity, HIJAB HOUSE reserves the right to temporarily or permanently suspend payment via your credit card and we may contact you, your bank or any other relevant third party to report such unusual activity.

Customs and Import Taxes 
Any Customs and Import charges are applied once the order reaches its destination country, and you must pay these charges.

HIJAB HOUSE has no control over these charges and cannot be held responsible for charges applied.  Contact your local Customs Office before placing your order if you are unsure of costs involved.  Customs and Import taxes will not be refunded to you upon a return or exchange on an item.  

Shipping and Delivery 
Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to postal/courier delays or delay caused by strike, fire, flood, failure of suppliers, or any other circumstances beyond HIJAB HOUSE’s reasonable control.  Our shipping carrier in Australia is AUSPOST.  Our international carrier is TNT EXPRESS. 

Please refer to our Shipping + Returns Policy for further information.

All international orders are subject to a delivery charge.

You can track your order here using the consignment number you receive via email when you place an order, or by logging in to My Account and reviewing your order there

You will not be reimbursed for any delays, which are the fault of the carrier and not HIJAB HOUSE where an Express service is selected.

HIJAB HOUSE will accept returns in accordance with its Shipping + Returns Policy.

Customer Service 
We will use reasonable endeavours to respond to all emails within 24-48 hours.  You can contact our support team here

Other activities and third party websites 
From time to time, HIJAB HOUSE may promote, or advertise events, offers, products, services or other activities that may be conducted offline and may be conducted by third parties.  These events, products, services or other activities may be subject to separate terms and conditions.  You acknowledge that you participate in any of these activities entirely at your own risk.

The Website may feature or display hyperlinks and pointers to websites operated by third parties.  Such websites do not form part of the Website and are not under our control.  We do not accept any responsibility for the contents of any such hyperlink or linked website. If you link to any third party websites you leave our Website entirely at your own risk

Any failure by HIJAB HOUSE at any time to enforce these Terms & Conditions or any of its rights will not be a waiver of such rights, or affect the validity of these Terms & Conditions. If any clause or part of a clause of these Terms & Conditions is not valid or enforceable it will be severed and the remainder of these Terms & Conditions will continue to have full force and effect.

These Terms & Conditions are governed by the laws in force in the state of New South Wales. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales to determine any dispute concerning these Terms & Conditions.

Loyalty Program Terms and Conditions

- Loyalty membership is issued to the person whose name appears on the account and is not transferable to any other person(s).

- Members generally receive 5% of their purchase price in loyalty dollars to the maximum of $10 per transaction. For example if they spend $100, they will receive $5 in loyalty dollars which is redeemable on their next transaction.

- A minimum of $5 loyalty dollars must be available before redeeming loyalty dollars. 

- To start earning loyalty dollars you must make any clothing purchase on hijabhouse.com.au.

- Loyalty dollars are not valid through purchase of gift cards, custom orders or on delivery charges.

- Voucher reward points and loyalty dollars are not refundable or transferable to cash. 

- In the event a refund is requested, loyalty dollars are not refunded in cash.  In the event an order is placed using a combination of loyalty dollars and other payment,  loyalty dollars will be deducted from the order in full.  Loyalty dollars will not be deducted on a per item basis.  For example, if an order contained item A and item B and was paid for using credit card and loyalty dollars, and a refund is requested on item A, the loyalty dollar value will be deducted from item A in full and the balance will be paid out in actual dollars.  

- Members can check how many dollars have accrued online when making a purchase. The checkout page will display how many dollars is accrued for that transaction.

- Members can redeem their accrued dollars to purchase a product or deduct the accrued monetary value off their bill/sale at anytime.

- Loyalty memberships remain the property of Hijab House Pty Ltd. Any member(s)/customer(s) who deliberately mis-use their membership or another members account will have it voided by management.

- By signing as a member to the Hijab House Loyalty program a member acknowledges they may occasionally receive promotional material such as special offers or important messages from one or both of our venues.