Returns and Shipping Policy

Please find information about our returns and shipping below.  If you have any questions, please don't hesitate to contact our sales team here.


How long does it take to receive my items?
We have three shipping options. 

Standard shipping:  Regular australia post.  Usually takes 1-5 business days for delivery depending on where you are located.  To check approximate delivery times please visit the Australia post website here.  
Express shipping:  Express australia post parcel.  You will recieve your items the next business day if you place your order before 12pm and if you are in the Australia post express network.  To see if you are in the network please check here.   If placed after 12pm, you will receive your order the day after.  
International shipping:  Australia Post - International Express Courier.  Usually takes 3-5 business days for delivery.  Please note:  international orders may require customs tax and duty in your country.  Please check your local tax laws before placing an order with us to ensure smooth delivery.  Hijab House does not cover the cost of customs tax and duty.  

Please note delivery times above begin once your order has been dispatched.  While we aim to dispatch all orders on the day they are placed, there may be short delays in busy periods.  Express shipping orders are dispatched the same day they are placed (if placed before 12pm on a business day).  Please note, if Express orders are placed on a weekend, they will be dispatched the following business day.


How much does shipping cost?
Standard shipping is free for all domestic orders over $50.  For domestic orders under $50, a standard flat rate of $9.95 applies.  For express domestic shipping, there is a flat rate of $14.95.  All international orders attract a $29.00 flate rate.  


How do I know my order went through?
You will know that your order has been successfully processed once you receive a confirmation email with an order confirmation number.  If you do not receive this email, there may have been a problem with your order.  You can contact our sales team for clarification here.  

How do I know my order has been dispatched?  
Once we send out your order, you will receive a dispatch confirmation with a tracking number.  You can then proceed to track your order here.  


Once I have placed an order, can I make changes?
Unfortunately, we cannot accept changes to your order once it has been placed.  All orders are final upon payment.  However you may make as many changes to your shopping cart prior to paying. 

WHAT can be returned?
All purchases made from Hijab House Online can be returned or exchanged.  Only unworn products in their original condition may be returned.  All tags must still be attached.  Items purchased from the HIJAB HOUSE WAREHOUSE SALE cannot be exchanged or refunded online.  Items purchased online can be exchanged or refunded at our Warehouse facility after you make an appointment with our sales team.  Only items that have been issued a code through our resolution centre will be returned.  

WHEN do items need to be returned by?
You are able to return any items within 14 days of purchase from the original date.  


WHERE do items need to be returned to?
Items need to be returned to Building 1, 10-13 Phiney Place, Ingleburn, NSW 2565.  A complimentary return sticker will be included in your order with our returns address on it.  


HOW do customers return items?
To return an item, visit our resolution centre here.  Make sure you are logged in to your store account.  Follow the prompts on the resolution centre page to exchange or return an item.  You will then be given a dispute code.  This code should be written on your returns slip which is also included in your order.  You are then able to return the item back to us.  Please note, all return postage costs must be paid for by the customer.  

SHIPPING for returns?
Shipping for returns are paid for by the customer.  Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.   

CREDIT for returns?
For refunds, we will return the funds to your paypal account or credit card account once we receive your goods.  Please allow up to 5 working days for refunds to be processed.  
For exchanges, we will issue you with an exchange voucher once we receive your goods.  This voucher will be used to purchase a new item from our online store and is valid for 12 months.  If you have any issues with your exchange voucher you can contact us here.  Please note, exchange vouchers do not include the cost of return postage.  


I need my item tomorrow.  Is this possible?  
You can get your item the day after you place the order if you are within the Australia Post Express network and if you place your order before 12pm.  If you have an urgent shipping request please contact our sales staff here.  


Instore return option?
In store exchanges and returns are possible.  To arrange an in store exchange or return you must contact our sales team here prior to coming in.  In store exchanges must be made within 14 days of the purchase date. 


Packing materials?
Items must be returned in their original condition with tags attached.  Items will not be accepted for return if they are stained, worn, soiled or modified from their original condition.