Returns Policy

WHAT can be returned?
All purchases made from Hijab House Online can be returned or exchanged.  Only unworn products in their original condition may be returned.  All tags must still be attached.  Items purchased from the HIJAB HOUSE WAREHOUSE SALE cannot be exchanged or refunded online.  Only items that have been issued a code through our resolution centre will be returned.  

WHEN do items need to be returned by?
You are able to return any items within 14 days of purchase from the original date.  


WHERE do items need to be returned to?
Items need to be returned to Building 1, 10-13 Phiney Place, Ingleburn, NSW 2565.  A complimentary return sticker will be included in your order with our returns address on it.  


HOW do customers return items?
To return an item, visit our resolution centre here Make sure you are logged in to your store account.  Follow the prompts on the resolution centre page to exchange or return an item.  You will then be given a returns code.  This code should be written on your returns slip which is also included in your order.  You are then able to return the item back to us.  Please note, all return postage costs must be paid for by the customer.  

SHIPPING for returns?
Shipping for returns are paid for by the customer.  Unfortunately, we are unable to refund the cost of postage on any orders unless goods supplied are faulty or incorrectly provided.   

CREDIT for returns?
For refunds, we will return the funds to your paypal account or credit card account once we receive your goods.  Please allow up to 5 working days for refunds to be processed.  
For exchanges, we will issue you with an exchange voucher once we receive your goods.  This voucher will be used to purchase a new item from our online store and is valid for 12 months.  If you have any issues with your exchange voucher you can contact us here.  Please note, exchange vouchers do not include the cost of return postage.  


I need my item tomorrow.  Is this possible?  
You can get your item the day after you place the order if you are within the Australia Post Express network and if you place your order before 12pm.  If you have an urgent shipping request please contact our sales staff here.  


Instore return option?
Instore exchanges and credit notes are possible.  In store exchanges must be made within 14 days of the purchase date.   SALE items cannot be returned instore.  Refunds of Online store purchases cannot be refunded instore.  


Packing materials?
Items must be returned in their original condition with tags attached.  Items will not be accepted for return if they are stained, worn, soiled or modified from their original condition.